03
MetLife
Simplifying complex benefit content.
The challenge:
As MetLife expanded through acquisitions and legacy systems, members experienced inconsistent navigation, disconnected products, slow performance, and fragmented experiences.
The insight:
The visible interface wasn't the problem.
The underlying ecosystem was.
The approach:
Rather than solving isolated UX issues, I focused on the systems creating them. I designed patterns that allowed marketing and servicing platforms to work together, created navigation that unified acquired products, and introduced content strategies that improved both performance and findability.